Help & support

For families

How do I get an account?

Your coach adds you to their roster, and you get an invite by text or email. Open it, choose your password, and you're in. The same email and password sign you in to the app.

How do I sign in to the app?

Tap Sign in. A secure sign-in sheet opens on app.getonegoal.com; sign in there and it closes by itself. Forgot your password? Use Set or reset your password on that sheet.

How do I book a lesson?

Tap an open time on your schedule, pick who it's for if there's more than one, and confirm. Want the same time every week? Check Repeat weekly before booking.

How do I cancel?

Tap Cancel on the lesson. Outside your coach's cancellation window there's no charge. Inside it they may still charge, and you'll see a clear warning before you confirm.

How do I message my coach?

The Messages tab is a direct thread with your coach. Messages only ever go between you and the coaches you're connected with.

How do I report a message?

Tap Report under the message. It goes to the OneGoal team to review, and the sender isn't told who reported it. To stop all contact with a coach, leave them in the app's Settings.

How do I add a lesson to my calendar?

In the iPhone app, tap Add to Calendar on an upcoming lesson. Your iPhone's own calendar sheet opens with the details filled in; tap Add. OneGoal never sees your calendar. If a lesson moves later, add it again.

Can I lock the app with Face ID?

Yes. In the iPhone app, open Settings → App lock and turn it on. OneGoal then asks for Face ID (or Touch ID) when you open it after more than a minute away, and your iPhone's passcode works too.

How do I turn notifications or texts on or off?

Notifications: your phone's Settings → OneGoal → Notifications. Texts: reply STOP to any text from us, or turn them off in the app's Settings.

How do I pay my coach?

If your coach takes cards, you can save one in the app's Settings. Your coach charges it after a lesson, and you get an emailed receipt each time. Your card is entered into our payment processor's secure fields; OneGoal never sees or stores the number. You can remove it at any time.

How do I delete my account?

In the app: Settings → Delete my account, at the bottom. You type DELETE to confirm, and it's deleted straight away. Payment records the law requires us to keep stay, without your name. Or email us and we'll do it for you.

For coaches

Coaches use OneGoal on the web at app.getonegoal.com. Questions about your account or your subscription go to the same address above.